How Industry-Leading DMO's Sustain Momentum
AlchemyOS™ is the annual retained operational excellence program that keeps your leadership team running on the cadence, KPIs, and culture you just installed.
The AlchemyOS™ Operating Rhythm
Monthly Executive Coaching. One, one-hour coaching call per month with the Executive Director. The call is structured around the strategic plan, KPIs, the leadership team’s working dynamics, and whatever is alive in the destination that week.
Monthly Department Leader Coaching. One, 30-minute coaching call per month for each department leader. The call is a deep dive in their departments responsibility within the strategic plan, developing a cadence for success.
Quarterly Leadership Team Sessions. One 90-minute virtual session every quarter with the full leadership team. Plan status. KPI review. Roadblocks named. Priorities reset for the next 90 days. The standing rhythm that turns the strategic plan into the operating rhythm.
Annual Onsite Reset. At the end of the year and during the budget and annual business planning process, OA is on the ground with the leadership team. A half-day spent inside the plan, the people, and the culture. The reset is where the year’s biggest decisions get made and the team comes back together with the kind of alignment that calendars and KPIs cannot manufacture.
KPI Dashboard and Plan Refresh. The KPI dashboard built during the OA Method™ engagement gets reviewed every quarter. The plan gets refreshed as the destination changes. The board gets a clean, evidence-based picture every quarter without the CEO scrambling the week before the board meeting.
Anyone Can Build a Plan. AlchemyOS™ Makes it Breath
At the close of an engagement, the organization holds:
- Twelve months of structured executive coaching for the leader the board hired.
- Twelve months of department-leader coaching across the full leadership team.
- Four quarterly leadership sessions tied to the strategic plan and the KPI dashboard.
- End of the year onsite reset where the year’s biggest decisions get made together.
- A KPI dashboard that runs and a Radical Alignment Map™ that gets refreshed as the destination changes.
- A leadership team that lives inside the strategic plan instead of remembering it once a year.
This is the standing partnership that turns a strategic plan into the daily operating system of the destination.
Recommended Enhancement - The Board Blueprint™
The trip is booked. The room is reserved. The leadership team is already inside the work. Most destinations stop there. But what about your board?
Add the Board Blueprint™ to the annual onsite reset and turn one trip into a full day of alignment. The morning belongs to the leadership team reset already inside your AlchemyOS™ engagement. The afternoon brings the board into the room for a focused half-day session.
The Board Blueprint™ afternoon covers:
- Strategic plan review and next-year strategy. The board sees the same plan the leadership team refined that morning and strategizes the next year of execution against it.
- New-member orientation. Led by the organization. Incoming directors finally the context they need to be part of the solution.
- Board Blueprint™ training. Governance practices, board health, and the working rhythm that turns directors into stewards.
One trip. One day. One aligned governing body.
The board walks out understanding the strategy it is accountable to. The CEO walks out with a board ready to lead alongside, not behind. The destination walks out with the alignment that makes the next year actually possible.
strategic plan + Retained Org. excellence program
Rice Lake Tourism
The Situation
Rice Lake, Wisconsin is a small but mighty outdoor recreation paradise. A new Mayor, focused on tourism re-structured the tourism commission and staff and wanted a best practice ran organization and strategy.
What We Did
Using both the OA Scorecard™ and OA Method™ strategic planning process, OA worked with the solo staff member to assess the organization model and develop a first ever Rice Lake tourism strategic plan.
The Outcome
Working alongside OA staff on a monthly basis, Rice Lake is slowly structuring their organization and tourism infrastructure for future success. This includes a restructuring board governance, developing financial policies and a new budget, enhancing marketing and data analytics and getting involved in destination development projects. The future of Rice Lake tourism is bright.
Real Questions
How long is the AlchemyOS™ commitment?
Twelve months or your full fiscal year after your strategic plan goes live is the recommendation.. The engagement is renewable annually. Most clients renew because the rhythm becomes the culture and they do not want to lose it. AlchemyOS™ is your Project Manager, Chief Strategy Officer and Implementation Manager in one..
What exactly is included month to month?
One hour of executive coaching for the CEO. Thirty minutes of coaching for each department leader. A quarterly leadership team session. Two onsite resets across the year. Standing KPI dashboard review. A thinking partner who knows the plan, the people, and the destination.
Can the program be expanded or scaled down?
Yes. Larger teams add department coaching slots. Smaller organizations consolidate. The cadence is the product. The volume of touchpoints scales with the team it serves.
How is this different from traditional executive coaching?
Traditional coaching is open-ended, reactive and most often focused on individual growth and team culture. AlchemyOS™ is structured and proactive. Every conversation is tied to the strategic plan, the KPIs, and the destination’s operating rhythm with a goal of implementation success.
Our Partners
Real conversation. Real diagnosis. Real plan.
A 30-minute call is free. We’ll hear where your organization actually is, name the highest-leverage move, and recommend the right entry point.