Real Organizations.
Real Alignment.
Real Results.

VSPI abruptly lost their CEO leaving their city manager scrambling. While working with Searchwide Global to recruit a new replacement, an assessment was recommended and OA was called.

Using our proprietary OA Scorecard™, OA conducted a 90-day deep dive on the organizational structure including interviews with all staff, department reviews, and a review of DMAP level best practices. The final report was written directly to the incoming CEO as a tool for onboarding.

A comprehensive list of recommendations were created including development of a new Festival & Events Grant Program, a re-organization of staff roles and assistance in onboarding new partners such as Tourism Economics and TwoSix Digital.

Seattle tourism has exploded since the pandemic with a highly influential new CEO and a TPID that doubled the budget leading to a 3x staffing increase over three years but still operating under a pre-pandemic structure.

Through one-on-one interviews with department leaders, a review of their recent culture assessment, and the direction to think big, multiple org chart options were created and presented during a full-day leadership team retreat designed to level set and build a best in class operating structure.

Key departments were streamlined and re-imagined, putting aces in their places resulting in increased collaboration and communication across departments.

Rice Lake, Wisconsin is a small but mighty outdoor recreation paradise. A new Mayor, focused on tourism re-structured the tourism commission and staff and wanted a best practice ran organization and strategy.

Using both the OA Scorecard™ and Strategic Planning process, OA worked with the solo staff member to assess the organization model and develop a first ever Rice Lake tourism strategic plan.

Working alongside OA staff on a monthly basis, Rice Lake is slowly structuring their organization and tourism infrastructure for future success. This includes restructuring board governance, developing financial policies and a new budget, enhancing marketing and data analytics and getting involved in destination development projects. The future of Rice Lake tourism is bright.